dh77 Privacy Policy

1. Introduction and Applicability

dh77 ("we", "our", "platform") operates an online betting and casino service for players in Bangladesh. This privacy policy explains how dh77 collects your personal information, how it is used, who it may be shared with, and what your rights are.

This privacy policy applies to you when you register with dh77, log in, use our services, or contact us. If you have any questions after reading this policy, please contact our support team.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

2. What Information We Collect

dh77 may collect various types of information from you. The purpose of collecting information is always to improve the quality of your service and ensure a safe environment.

3. Purpose of Using Information

dh77 uses the information collected from you only for specific, legitimate, and transparent purposes. We never use your personal information unnecessarily or for unauthorized purposes.

Account Management and Identity Verification

We use your personal information to create, maintain, and secure your account. Identification information is essential for age verification (21+) and to prevent fraudulent activity.

Processing Financial Transactions

Financial information is needed to process deposit and withdrawal requests and to detect fraudulent financial activity. We use this information to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

Improving Service Quality

By analyzing your gaming preferences and usage patterns, we create a better experience for you. Understanding which games are enjoyed the most helps us plan our services.

Providing Customer Support

Our 24/7 Bengali live chat support team uses your account information and communication history to resolve your issues quickly.

Responsible Gaming

By monitoring patterns in your gaming activity, we are able to identify problematic gaming behavior early and provide the necessary support.

Promotional Communications

With your consent, we may inform you by email about bonus offers, promotions, and important updates. You can stop receiving these communications at any time.

4. Sharing Information with Third Parties

dh77 does not sell your personal information. However, limited information may be shared with certain third parties to keep the service running:

• Payment Processors: Financial information is shared with bKash, Nagad, Rocket, Upay, and banks only to the extent necessary to complete transactions.
• Game Software Providers: Providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may receive specific session information to operate games.
• Security and Fraud Prevention Services: Specialized security firms may be engaged to detect and prevent fraudulent activity.
• Technology Infrastructure: Server hosting and cloud service providers store data in a secure, encrypted environment.
• Legal Obligations: Required information may be provided in response to a court order or a lawful request from a government authority.

Before sharing your personal information with any third party for purposes other than those stated above, we will obtain your explicit consent.

5. Data Security Measures

dh77 uses industry-standard security technology to keep your personal information safe. Our security measures are described in detail below:

Even so, no digital system is completely secure. While we provide the highest level of protection, you also have a responsibility for the security of your account — use a strong password and do not share your login details with anyone.

6. Cookies and Tracking Technology

dh77 uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device that help improve your experience with the service.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and remember your preferences. Without these cookies, the platform will not work properly.

Analytical Cookies

Analytical cookies are used to understand which pages are visited most, how users navigate our platform, and which features are most popular.

Cookie Controls

You can change your cookie preferences in your browser settings to accept or reject cookies. Please note that disabling essential cookies may cause some features of the platform to not work properly.

7. Your Rights

As a user of dh77, you have certain important rights over your personal information. We are committed to upholding these rights with full respect.

• Right to Know: If you would like to know what information we hold about you, write to our support team. We will provide you with full details within 30 working days.
• Right to Correct: If any of your information is incorrect, contact us and we will correct it.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
• Right to Object to Processing: You may object at any time to the use of your information for marketing or profiling purposes.
• Right to Data Portability: You may request to receive the personal information you have provided in an organized, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise these rights, email [email protected] or contact our 24/7 live chat.

8. Data Retention Period

dh77 retains your personal information for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active Accounts: All necessary information is retained while your account is active.
• Closed Accounts: After an account is closed, financial information and transaction records may be retained for a specified period to meet legal requirements.
• Communication History: Records of support conversations and complaints are retained for a set period for the purpose of improving service quality.
• Security Logs: System logs are kept for fraud prevention and security analysis.

When retention is no longer necessary, we securely delete your personal information or anonymise it in a way that means you can no longer be identified.

9. Protection of Minors' Information

dh77 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that we hold information about a person under the age of 21, we will immediately close that account and delete the associated information.

If you believe that a minor has created an account on our platform, please notify us at [email protected].

10. Changes to the Privacy Policy

dh77 may change or update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A brief notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the new policy. If the changes are not acceptable to you, you may request to close your account.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us: